Frequently Asked Questions
We’re committed to providing clear, timely answers to help you make informed decisions and grow your trading card program. Below, you’ll find key information and insights to support your journey as our valued partner.
Our minimum requirements serve as a baseline for eligibility, but they are not the only factors we consider when reviewing applications. We seek long-term partnerships and evaluate a variety of additional criteria to ensure a strong fit within our network.
To be eligible, your business must:
- Own a brick-and-mortar retail store in Canada
- Be a legally registered business with a GST number
We are unable to work with certain types of businesses, including but not limited to:
- Adult-focused businesses, such as cannabis stores, vape shops, or those specializing in adult-only content
- Hobby stores, local card shops, or businesses that primarily sell trading cards
If your store meets these requirements and you’re interested in joining our network of retailers, we’d love to connect and explore how we can support your success in the trading card market.
Getting started with Echo Brands is simple! To begin selling trading cards, complete our application form and submit the required supporting documents. Once we receive your application, our team will review it and reach out with the next steps.
If you’re unsure about the qualifications, check the FAQ section above for details on the requirements to become a retail partner. We look forward to helping you grow your trading card business!
At this time, all orders require full payment at the time of purchase. We accept multiple payment methods, including credit cards and money transfers, to provide flexible payment options for our retail partners.
Allocations are not determined by when an order is placed. Instead, they are based on factors such as your store’s order history, size, and overall product availability.
However, Echo Brands offers pre-orders for many upcoming releases, which you can access through our wholesale portal. Placing a pre-order ensures your interest in a product, but final allocations will still depend on demand and availability.
While we understand that circumstances may change, we only accept returns for items that arrive damaged during shipment. If you receive a damaged item, please refer to the FAQ section below for detailed instructions on how to proceed.
We take great care in packing all shipments to ensure products arrive safely. However, if your order is damaged during shipping, please follow these steps:
- Take a photo of the damaged items exactly as they arrived.
- Contact our customer service team as soon as possible.
- Follow the provided instructions on how to handle the damaged product (this may involve returning it or providing proof of destruction).
- Receive a resolution – we will either send a replacement or issue a refund if the item is no longer available.
Your satisfaction is important to us, and we appreciate your cooperation in resolving shipping-related issues quickly.
At this time, we do not offer free shipping. However, under certain conditions, we may be able to arrange a self-pickup option. If you’re interested, please contact us for more details.
At this time, we do not have a price matching policy. Our pricing is carefully set to provide competitive value while ensuring the best possible service and support for our retail partners.
For new stores, we recommend starting with high-demand products that attract both casual buyers and dedicated collectors. Popular choices include booster packs, starter decks and collectible tins from top trading card games like Pokémon. These products offer broad appeal, encourage repeat visits and help establish your store as a go-to destination for trading cards.
At Echo Brands, we’re here to support you in selecting the best products for your customer base. We can also guide you through seasonal trends to keep your inventory fresh and relevant.