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Frequently Asked Questions

Get the answers you need

Have a question? You’re in the right place! Here, we’ve gathered answers to the most common questions to help you get the information you need quickly and easily. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help!

Meet the Echo Brands Team

Frequently Asked Questions

We’re committed to providing clear, timely answers to help you make informed decisions and grow your trading card program. Below, you’ll find key information and insights to support your journey as our valued partner.

To start selling trading cards with Echo Brands, simply fill out our application form, submit the required supplemental documents, and wait for a reply from our team! If you’re unsure about the qualifications, check out our FAQs to learn more about the requirements for becoming a retail partner.

To become a retail partner with Echo Brands, there are a few basic requirements. Your business must:

  1. Own a brick-and-mortar retail store located in Canada.
  2. Be considered a legal business and have an active GST number.
  3. Not operate as a hobby store.

If your store meets these criteria and you’re interested in joining our network of retailers, we’d love to connect and explore how we can support your success in the trading card market.

Currently, all orders require full payment at the time of purchase. We accept multiple payment methods including Credit Cards and Money Transfer.

Allocations aren’t based on when an order is placed; instead, they’re determined by factors like your store’s past orders, its size, and overall product availability.

Echo Brands does offer pre-orders on many upcoming releases which you will be able to access through our wholesale portal.

While we understand that people change their mind, returns are only accepted in the case that items are received damaged during shipment. If you do receive a damaged item, you can find all the details on how to handle that in the FAQ tab below.

We take many precautions to ship product by packing all shipments with great care and protection. However, in the event that a product arrives damage please do the following.

  1. Take a photo of the damaged items exactly how they arrived.
  2. Reach out to customer service
  3. Receive instructions on how to handle the damage product (either returned or destroyed with proof)
  4. We will send you a replacement for the damaged product or issue a refund if the item is no longer available.

While we do not offer free shipping at this time, we may be able to arrange a self-pickup option under certain conditions. If you’re interested, please contact us for more details.

At this time, we do not offer a price matching policy.

For new stores, we recommend beginning with popular products that appeal to a wide range of customers, such as booster packs, starter decks, and collectible tins from well-known games like Pokémon, Yu-Gi-Oh!, and Magic: The Gathering. These items offer accessibility to beginners and appeal to seasoned collectors, helping drive both casual and repeat visits. Our team at Echo Brands can help you choose the products best suited to your customer base and guide you through seasonal trends to keep your stock fresh and relevant.