FAQs

General Account Information:

 

How do I start a Wholesale account? 

 For any wholesale inquiries please use the Wholesale Portal in the main menu and complete the form. Once completed we will review the information provided and reply to the email provided

 

How long does it take for my account to be approved? 

 We take periodic intakes of customers, and review applications every 3 weeks.  We will reach out to all approved customers as soon as possible.

 

Once my account is approved, how do I start ordering? 

When your account has been approved, you will be able to start creating orders right away. Simply go to the Product Catalogue and begin adding any products you wish to sell in your store to your cart.

 

Do you sell you hobby stores?

As an authorized retail distributor, we are not able to sell to hobby stores. 

 

Do you sell to online retailers?

At this time we sell only to Bricks and Mortar retailers located in Canada.

 

If I order from you, can I ship outside of Canada?

Wholesale customers may only fulfill orders within Canada.

 

Can I become a customer if I don't have a GST number?

 No, we require a GST number to set-up your account with us.

 

When do I pay? 

 Once you submit your purchase order, we will review it and send you an invoice via email.  This should be within 1-2 business days.  If you submit a purchase order containing pre-ordered product, we will send the invoice prior to shipping (usually within week prior to release)

 

How do I pay? 

We accept Credit Cards as the only form of payment at this time. This is subject to change in the future. 

 

 Shipping:

Are the shipping costs included in my order? 

 No, shipping costs will be calculated at the time of payment and paid for by the Wholesaler.

 

Who do you ship with? 

We ship via Purolator.

 

Once I've placed an order, how long does it take to ship out? 

Orders placed Monday-Friday will be shipped within 5 business days. Orders are not processed or shipped on weekends or holidays. Pre-Ordered products will ship so that they arrive within a day of the release date.  Please note there may be unforeseen delays in shipping that are beyond our control, such as weather.

 

Will I get a tracking number? 

 Yes, every order will include a tracking number which will be sent when the shipping labels are assigned. Please note, it may take up to 72 hours for the tracking number to activate.

 

Is there insurance on my order? 

 Insurance is not automatically added to your order.

 

Products:

If my order arrives damaged, what do I do? 

 We do not ship any damaged items, however sometimes during shipment parcels can receive some wear and tear from shipping carriers. If your order is damaged, we will need to open a claim with the shipping carrier. Email Info@Echobrands.com with your order number, items that were damaged as well as photos showcasing the details of the damage.

 

Can I return products that don't sell? 

 No. When placing your order, make sure that you are happy with the quantities purchased as we do not accept returns on anything shipped from our warehouse.

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