Who we are

Our website address is: www.echobrands.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Privacy Policy

Effective Date: Oct 1, 2024

Introduction

At Echo Brands, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in accordance with Canadian laws.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, mailing address, phone number, and other identifiers.
• Payment Information: When you make a purchase, we collect payment information necessary to process your transaction.
• Usage Data: Details about your interactions with our website, including browsing patterns, IP address, and device information.
• Communication Data: Information from inquiries or customer support interactions, including chat logs, emails, and other correspondence.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process, fulfill, and ship your orders, and communicate with you about your purchase.
• Customer Service: To respond to inquiries, provide support, and manage customer feedback.
• Marketing and Communication: With your consent, we may send you promotional content, newsletters, or updates about our products and services.
• Improving Our Services: To analyze website traffic and user behavior to enhance our offerings.
• Legal Compliance: To meet legal obligations, including tax reporting, regulatory compliance, and fraud prevention.

3. Consent

We obtain your consent before collecting, using, or sharing your personal information, except where permitted or required by law. By using our services or providing us with your information, you agree to the practices outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us as described below.

4. How We Protect Your Information

We implement various security measures to protect your data:

• Data Encryption: Sensitive data, including payment information, is encrypted during transmission.
• Access Control: Access to personal information is restricted to authorized personnel only.
• Data Retention: Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy.

5. International Data Transfers

Your data may be processed outside of Canada, where it may be subject to the laws of those jurisdictions. Regardless, we take steps to ensure your data remains protected under Canadian privacy standards and is handled securely.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted partners and service providers solely for the purpose of conducting our business, including:

• Payment Processors: To securely process transactions.
• Shipping Providers: For order delivery and fulfillment.
• IT and Security Services: To protect, maintain, and improve our website.

We may also share your information to comply with legal obligations, protect our rights, or prevent fraud.

7. Your Rights and Choices

Depending on your location, you may have certain rights over your data, including:

• Access and Correction: You can request access to or correction of your personal data.
• Data Deletion: You may request the deletion of your personal information, subject to certain limitations.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in each email, or by contacting us directly.

8. Complaint Process

If you have concerns regarding our privacy practices, please contact us, and we will respond promptly to address your concerns. If we cannot resolve your issue to your satisfaction, you may also file a complaint with the Office of the Privacy Commissioner of Canada.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to users as appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Echo Brands
Email: [email protected]
Address: 8065 130th street
Phone: 604-590-4020