We are committed to providing high-quality trading card products to our retail partners. As a wholesale distributor, our primary focus is to help retailers stock their stores with products that meet market demands and serve the unique needs of their customer base.
Once an order is placed we are unable to return or refund your order. If you are unsure what items you would like to purchase, please reach out to our team to help create an order that works best for you and your store.
If an item arrives damaged
We take many precautions to ensure all shipments are packed with great care and protection. However, if a product arrives damaged, we have an easy process to help resolve the issue swiftly:
- Document the Damage: Take a photo of the damaged items exactly as they arrived in their packaging.
- Contact Customer Service: Reach out to our customer support team with the photos and details of the damage.
- Follow Return Instructions: Our team will provide specific instructions on whether the damaged product should be returned or destroyed with proof.
Once we have verified the damage, we will promptly send a replacement for the damaged items. If a replacement is not available, we will issue a refund for the affected product.
For more information or if you have additional questions, please reach out to our customer support team. We’re here to help.
How do I return a product with manufacturing defects?
If you encounter a manufacturing defect with a product, you will need to reach out directly to the manufacturer. Manufacturers in our industry are known for their excellent customer service and are equipped to handle product defects efficiently. They will typically provide a replacement directly to you, ensuring a swift resolution without impacting your inventory. For detailed instructions on contacting the manufacturer, please refer to the product packaging or reach out to our team if you need additional guidance.
Need help?
Visit our contact us page for any other questions related to refunds and returns.