At Echo Brands, we are committed to providing high-quality trading card products to our retail partners. Our goal is to help retailers stock products that meet market demand and align with their customers’ needs.
Returns, Refunds and Damages
Once an order is placed, it cannot be returned or refunded. If you’re unsure about which products to order, our team is happy to assist you in selecting items that best suit your store and customer base.
Damaged Items
We take great care in packing all shipments to ensure products arrive safely. However, if an item is damaged during shipping, we have a simple process to resolve the issue quickly:
- Document the Damage – Take a photo of the damaged items as they arrived in their original packaging.
- Contact Customer Service – Send the photos and details to our customer support team.
- Follow Return Instructions – Our team will provide guidance on whether the damaged product should be returned or destroyed with proof.
- Damage Verification & Resolution – Once the damage is verified, we will either send a replacement or issue a refund if a replacement is unavailable.
Manufacturing Defects
If a product has a manufacturing defect, please contact the manufacturer directly. Most manufacturers in our industry provide excellent customer support and will handle replacements directly. For instructions on how to reach the manufacturer, refer to the product packaging or contact our team for assistance.
Need Help?
For any questions about refunds, returns, or product issues, visit our Contact Us page—we’re here to help.